Orders and Shipping

 

Orders

Checking order status

You will receive a confirmation email once we receive your order. When your order has shipped, you will receive an additional email from us that includes tracking information for your package. Please note that it may take up to 48 hours after your package has been shipped by BeSoliflore.com for the tracking information to be available for us to email to you.

Upon receiving the shipping confirmation, Be Soliflore account holders may sign into their accounts on BeSoliflore.com and review status updates of their orders. Please reference your BeSoliflore.com Order number and if available your tracking number when contacting Customer Service and we will do our best to help you as soon as possible.

Cancellations

Once an order is submitted we are unable to change or cancel the order. If you have additional questions about your order, please contact Be Soliflore Customer Service directly by phone at 1-650-431-5576 between 9AM – 5PM PST Monday through Friday, or by email at service@besoliflore.com.

Payment Methods

BeSoliflore.com uses the third party platform, Stripe, to enable secure and encrypted invoicing and payments processing. We accept Apple Pay (using Safari mobile web browser), Visa, MasterCard, American Express, Diners Club, and Discover. We do not accept checks, cash or money orders.

Sales tax

Sales tax will be added to orders shipping to California. Please note that tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax. Sales tax as applicable is not added to any shipping costs.

Emails relating to ordering

We will communicate information about your order by email.

You will receive an order confirmation email once your order has been received. When your order has shipped, you will receive a subsequent email that includes the tracking number for your package.

Upon successful payment processing for your order on BeSoliflore.com, you will receive a Be Soliflore LLC receipt for your purchase sent in email from Stripe, our third party payment platform.

Emails relating to orders on @BeSoliflore on Facebook

If you order Be Soliflore products on @BeSoliflore at Facebook - https://www.facebook.com/besoliflore - you will receive two emails from Facebook: 1) Order confirmed (upon ordering product) and 2) Order shipped (with order tracking information).

Shipping

Shipping methods and costs

BeSoliflore.com ships Standard. Shipping is free.

At this time, we do not offer international shipping, Saturday/Holiday delivery, or delivery to a PO Box, Military Post Office, or Freight Forwarding Company.

Order processing

  • Be Soliflore will contact you with a follow-up email if the merchandise you have selected is not currently in stock.

  • Upon placing an order, you will be charged for any item. At such time, Be Soliflore will communicate with our fulfillment house to prepare to ship your order.

  • Orders placed on weekends and holidays will begin processing on the next business day.

Refusal of delivery

If you refuse delivery of any order placed on BeSoliflore.com the package will be returned to our warehouse. Upon receipt of the item in original condition/original packaging you will receive a refund for the merchandise and tax paid.

Returns

Returns policy

If for any reason you are not happy with your BeSoliflore.com purchase, you may return the unused item to us for a full refund. We will only accept returns for items that have not been used or altered in any way. The product must be in its original packaging (including the carton wrapped in its original cello wrap) and must be returned within 30 days from date of delivery. Be Soliflore reserves the right to deny refund if the merchandise does not meet return policy requirements.

At this time, BeSoliflore.com only offers return labels for domestic return addresses. Please note that only products purchased on BeSoliflore.com may be returned for refund. We will pay the costs for the return shipping label, and we will also refund the shipping costs of your original order.

How to make a return

  1. Please contact BeSoliflore.com for your pre-paid return shipping label by email to service@besoliflore.com and reference your Order number.

  2. Upon receipt of the return shipping label from service@besoliflore.com, pack your shipment with the original packing slip in its original packaging.

  3. Print the return shipping label and affix to the exterior of the box.

Damaged items

  • When your order arrives, please inspect the carton for any damage that may have occurred during shipment. If damage occurred to the item(s) in your shipment, please contact us immediately at service@besoliflore.com or at 1-650-431-5576.

  • Provide the order number along with your email address and phone number for expedited service.

  • To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

Be Soliflore items purchased at other locations

Items purchased at department stores or any other store selling Be Soliflore merchandise cannot be returned to BeSoliflore.com.

Refunds

Should you select a refund, Be Soliflore will refund the original form of payment you provided. We will process your refund within approximately 14 days of receiving your merchandise and will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1 – 2 billing cycles from the day you return your package for your account to be credited.